Refund policy
At saudiapparel.shop, your satisfaction matters to us. We aim to provide a smooth and risk-free shopping experience. If your order isn’t quite right, we’ll work with you to find a fair solution.
1. Eligibility for Returns
We accept returns if:
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The item is defective, damaged, or not as described
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You notify us within 7 days of receiving your order
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The product is unused, in its original packaging, and in the same condition as received
2. Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on:
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Opened or used cosmetics, skincare, fragrances, or personal care items
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Items marked “Final Sale” or “Non-Returnable”
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Gift cards and digital products
3. Return Process
To initiate a return:
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Contact us within the return window
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Provide your order number, reason for return, and clear photos (if applicable)
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Our team will review and confirm eligibility
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Once approved, return instructions will be shared
➡️ Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.
4. Refunds
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After receiving and inspecting the returned item, we’ll notify you of the refund status
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Approved refunds will be issued to the original payment method within 7–14 business days
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Original shipping charges are non-refundable, unless the return is due to our error
5. Exchanges
We currently do not offer direct exchanges.
If you want a different item, please return the original product for a refund and place a new order.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Notify us within 48 hours of delivery
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We’ll arrange a replacement or full refund at no additional cost